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ร่วมสร้างการเปลี่ยนแปลงเข้าสู่โลกของการตลาดและเทคโนโลยีไปด้วยกัน

Customer Operation Specialist

Review and plan the customer segmentation with varying strategies.
Foster collaboration within the team and across the customer lifecycle.
Create and drive a company-wide culture of Customer Centricity approach.
Drive new business growth through greater advocacy and reference-ability.
Develop customer experience, satisfaction to increase renewal rates and reduce churn rate.
Assist the Sales team by expanding revenue in key accounts through cross-selling and upsell.
Influence future LTV through higher product adoption, customer satisfaction, and overall health scores.
Develop touch points and standardize customer operation processes in the journey e.g., usage, needs, etc.)
Define operational metrics for tracking customer experience and satisfaction.
Collaborate with Sales, Solution Consultant, and COO to improve the customer journey on strategic handoffs.
Maintain Customer Knowledge Base Center such as platform manual update, and/or related docs.

Bachelor’s degree in Administrative, marketing, management, or related field
3+ years’ experience in Customer Success, Sales, Professional Services, or similar to SaaS background.
Positive attitude, Unafraid to take risks, forward thinker.
A growth-oriented leader who has managed at a cross-functional team.
Focus on leading indicators and growth metrics of Customer Success.
Ideally combined background of Post-Sale and Cross-sales experience with knowledge and consultation
Deep understanding of value drivers in recurring revenue business models.
Data and KPI-driven, results-oriented mindset, forecasting and execution against stated targets.
Ability to align with internal stakeholders, especially Sales, IT, Professional Services, and Support teams.

สนใจสามารถส่ง Resume / CV พร้อมระบุเงินเดือนปัจจุบันและเงินเดือนที่คาดหวังมาได้ที่ careers@ants.co.th
หรือโทร 064-303-1455 (HR)

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